Tuesday, May 7, 2019 8:00 AM - 9:00 AM
Senior Vice President, Enterprise & Conduct Risk
A company’s reputation is of fundamental im-portance, particularly in thnancial services industry, where clients trust us with their livelihood. Over the past decade, the industry has seen an evolution of what our clients expect of us, and many institutions have seen signicant harm to their reputa-tion, through failings in both conduct and culture.
This session will explore honancial service companies are managing reputational risk, not only at a transactional level, but also through holistic, enterprise-wide alignment across multiple dimensions of their organizations. It will explore the importance of industry-wide dialogue around self-identication of issues, to prevent misconduct and manage the narrative to drive a culture of client-centricity.