Tuesday, March 20, 2001

General Session: 8:00 am - 9:15 am

"Operations Risk Management"

Charles F. Bowman
SVP & Principal Compliance Executive
BANK OF AMERICA
Charlotte, North Carolina

Operational risk enters into the deliverance of all financial products and services and affects the ability to implement strategic decision, to support complex products and to respond to real time market changes. The challenge is to identify and assess it in advance in order to prevent or mitigate loss from the failures of processes, people or systems.

So, what can we do about it? How should we try to measure, monitor, model or mitigate it? Can we get our arms around it in any meaningfully or comprehensive manner? These are some of the questions we will discuss as we look at operational risk management in today's financial services industry.

General Session: 9:30 am - 10:45 am

"Monitoring Internal and external Service Providers"

Susan M. Walters
Principal
KRAEMER WALTERS, LLC
Mill Valley, California

As the trend towards outsourcing continues, effective management of service provider relationships, whether internal or external, is of increasing importance. This session will help you understand the wide spectrum of service provider relationships, the role of compliance and audit in managing those relationships, and regulatory expectations. The session will include a discussion of the critical elements of an effective oversight process and techniques for problem resolution to help you minimize the risk created by reliance on third parties performing on behalf of your institution.

General Session: 11:00 am - 12:30 pm

"SEC Overview"

Gene Gohlke
Inspections Office
SECURITIES AND EXCHANGE COMMISSION
Washington, DC

Investment advisers have been one of the most lightly regulated of SEC registered entities. Since legislative changes (NSMIA) in 1996 and the formation of the SEC's adviser taskforce, many regulatory changes have been made and more are in process. Plan to attend this session to hear about and discuss these changes and how they will affect affiliates, subsidiaries and "separately identified departments or SIDS" of banks.

Adjourn for Special Events: 12:30 pm